Khama Crescent, Plot 50350, Megaleng
P O Box 700 Gaborone, Botswana
A complaint is defined as any dissatisfaction expressed by the customer for products and/or services not being delivered within the agreed turnaround time or any other dissatisfaction expressed relating to customer service. Customers may use any of the following to log a complaint:
A complaint can be made in person at any BTC customer centre countrywide.
Please call 121 from a landline (toll free) or 3923141 from a cellphone (standard rates apply). For BTC Mobile services please call 1333.
Please send an e-mail to firstname.lastname@example.org or mail by post to the offi ce closest to your area. (Please consult your Phonebook for addresses). Alternatively, you can fax to 391 2978
If a complaint is not resolved within the set time frames, please escalate as follows: